What guidelines does the FOM provide for handling flight delays?

The guidelines outlined in the Flight Operations Manual (FOM) emphasize the importance of coordinating with operations and effectively communicating with passengers during flight delays. This approach ensures that all parties involved are informed about the situation, allowing for better management of expectations and planning for logistics. Proper coordination can lead to timely updates on the expected duration of the delay and potential next steps, thereby reducing uncertainty for both flight crews and passengers.

Communication fosters transparency, enhances the passenger experience, and maintains operational efficiency while managing a delay. This strategy reflects best practices in customer service and operational decision-making in the aviation industry.