How should flight crews handle disputes among crew members according to the FOM?

Flight crews are encouraged to address disputes among crew members in a professional manner and seek resolution through the established chain of command. This approach ensures that conflicts are handled appropriately and do not escalate into larger issues that could impact the team and overall flight operations. By following the chain of command, crew members can leverage the support of supervisors and management, who are trained to mediate conflicts and facilitate effective communication.

This method fosters a respectful work environment where concerns can be voiced and addressed constructively, allowing for a resolution that maintains professionalism and teamwork. It also aligns with standard operating procedures that emphasize safety, communication, and collaboration among crew members.

Ignoring the issue or approaching it informally may lead to unresolved tensions, which can affect morale and performance. Similarly, escalating the matter to management without attempting resolution through the chain of command can disrupt operational flow and may not resolve the underlying conflict effectively.